Terms & Conditions

Terms & Conditions

Welcome to SKYPACE ! By accessing or using our website www.skypace.in to browse, shop, or make a purchase, you agree to comply with and be bound by these Terms & Conditions. Please read them carefully before using our website. If you do not agree with these terms, please refrain from using our site.

1. Acceptance of Terms

• By using our website, you confirm your acceptance of these Terms & Conditions and any changes we may make from time to time. Continued use of the website following any updates signifies your acceptance of the modified terms.

2. Eligibility

• To use our website and make purchases, you must be at least 18 years old or have parental consent. By using our site, you confirm that you meet these age requirements.

3. Product Information and Pricing

• We aim to provide accurate information regarding product descriptions, availability, and pricing. However, we do not guarantee that all details, including colors and sizes, are accurate, complete, or error-free.
• Prices on our site are displayed in INR and do not include taxes, shipping, or handling fees unless specified. We reserve the right to change prices and correct any pricing errors without prior notice.

4. Order Process

• By placing an order, you make an offer to purchase products based on these Terms & Conditions. We may accept or reject your order at our discretion, including cases where products are out of stock, inaccuracies in product or pricing information, or payment issues.
• You will receive an order confirmation email when your order is accepted, at which point a contract is formed between you and Skypace.in.

5. Payments

• • We accept payments via BHIM UPI , Google Pay, PhonePe , Credit Card, Debit Card , Amazon Pay, etc. By submitting payment information, you confirm that you are authorized to use the payment method and authorize us to charge the specified amount.
  • All payments are processed securely, and we do not store payment information on our servers. See our Privacy Policy for details on data protection.

6. Shipping and Delivery

• • • We ship all India. Shipping fees and delivery times vary depending on your location and the shipping method selected at checkout. Estimated delivery times are provided at checkout, but actual delivery times may vary due to unforeseen delays.
    • Once an order is shipped, you will receive a confirmation with tracking details. We are not responsible for delays, damages, or losses that occur during transit.

7. Returns and Exchanges

• • • We accept returns and exchanges in accordance with our Return Policy https://skypace.in/refund_returns/. To be eligible, items must be in original condition, unused, with tags and packaging intact, and returned within 7 days of delivery.
    • Refunds are typically issued to the original payment method. Please note that shipping fees are generally non-refundable.
      

      1. Eligibility for Return or Exchange

      • Returns: We accept returns on most items within 30 days from the date of delivery. Items must be unworn, unwashed, and in their original condition with all tags and labels attached.
      • Exchanges: If you’d like to exchange an item for a different size or color, you may do so within 30 days of receipt. Exchanges are subject to product availability.

      2. Non-Returnable/Non-Exchangeable Items

      The following items are final sale and cannot be returned or exchanged:

      • Sale or discounted items
      • Underwear, swimwear, and intimate apparel (for hygiene reasons)
      • Gift cards
      • Custom or personalized items

      3. How to Return or Exchange

      • Step 1: Contact our Customer Service team at [email address] or visit our website to initiate a return or exchange. Provide your order number, the items you wish to return or exchange, and the reason for the return or exchange.
      • Step 2: You will receive a return authorization (RA) number and a return shipping label (if applicable).
      • Step 3: Pack the item(s) securely in the original packaging (if possible), including the RA number and a copy of your order receipt.
      • Step 4: Drop off the package at the nearest shipping carrier location. Return shipping costs may apply, unless the return is due to a defective or incorrect item.

      4. Refunds

      Once your return is processed, we will issue a refund to the original payment method. Please note:

      • Refunds may take 5-10 business days to appear on your account, depending on your payment provider.
      • Shipping fees are non-refundable unless the return is due to a faulty or incorrect item.

      5. Damaged or Incorrect Items

      If you receive a damaged or incorrect item, please contact our Customer Service team within 7 days of receiving your order. We will resolve the issue promptly by either offering a replacement or a full refund. We may ask for photos of the damage or mistake to assist with the process.

      6. Exchanges (Size/Style Changes)

      If you want to exchange your item for a different size, color, or style, we recommend placing a new order for the desired item and returning the original item for a refund. This helps ensure that the replacement item is available and avoids delays.

8. Intellectual Property

• • • All content on this website, including but not limited to text, images, logos, designs, graphics, and code, is the property of SKYPACE or its licensors and is protected by copyright, trademark, and other intellectual property laws.
    • Unauthorized use of our website’s content is prohibited. You may not reproduce, distribute, modify, or create derivative works from our content without our prior written consent.

9. User Accounts

• • • You may create a user account to access certain features, track orders, and receive notifications. You are responsible for maintaining the confidentiality of your account and password.
    • You agree to accept responsibility for all activities under your account and to notify us immediately of any unauthorized access or security breach.

10. User Conduct

• • • You agree to use our website only for lawful purposes and in a way that does not infringe on the rights of, restrict, or inhibit others from using and enjoying the website.
    • Prohibited actions include transmitting harmful content, attempting unauthorized access to the site, or interfering with its security features.

11. Limitation of Liability

• • • To the maximum extent permitted by law, SKYPACE and its affiliates are not liable for any direct, indirect, incidental, or consequential damages arising from the use of or inability to use our website, products, or services.
    • This limitation of liability applies to any loss, damages, or injury, including those caused by product defects, delays, interruptions, errors, or other issues beyond our control.

12. Privacy Policy

• • • Your privacy is important to us. Please review our Privacy Policy https://skypace.in/shipping-policy/ to understand how we collect, use, and safeguard your personal information.

13. Promotions and Discounts

• • • We may offer promotional discounts or special offers on our website from time to time. These offers are subject to specific terms and conditions and may not be combined unless stated otherwise.
    • Discounts and promotions are subject to availability and may be modified or withdrawn at any time without prior notice.

14. Governing Law

• • • These Terms & Conditions are governed by and construed in accordance with the laws of India. Any disputes arising from or related to these terms shall be resolved in the courts of Guwahati.

15. Changes to Terms

• • • We reserve the right to update or modify these Terms & Conditions at any time without prior notice. It is your responsibility to review these terms periodically to stay informed of any changes.

16. Contact Us

• • If you have any questions or concerns about these Terms & Conditions, please contact us at info@skypace.in or call 6900993447