Refund and Returns Policy

Returns & Refunds Policy

At Skypace , we want you to be completely satisfied with your purchase. If you are not fully satisfied, we’re here to help. Please read our Returns & Refunds Policy carefully to understand our processes.

1. Eligibility for Returns

• Return Window: You may return items within 7 days of receiving your order.
• Condition of Items: To be eligible for a return, items must be in their original condition, unworn, unwashed, and with all original tags and packaging intact.
• Non-Returnable Items: Certain items cannot be returned, including:
  • Final sale or clearance items
  • Gift cards
  • Personal items (e.g., undergarments) for hygiene reasons.
• Defective or Damaged Items: If your item arrives damaged or defective, please contact us immediately at info@skypace.in or +91 6900993447 with photos and your order details within 24hours.

2. Process for Returns

• Step 1: Contact our Customer Service team at info@skypace.in or +91 6900993447 with your order number, the items you wish to return, and the reason for return.
• Step 2: Once your return is approved, we will provide instructions on how to ship the item(s) back to us.
• Step 3: Package the item securely and ship it to the return address provided, including any return authorization number, if applicable.

Note: Customers are responsible for return shipping costs, unless the return is due to a defect or an error on our part.

3. Exchanges

• If you wish to exchange an item, please follow the return process and indicate that you would like an exchange.
• Exchanges are subject to product availability. If the item is unavailable, we will process a refund instead.
• Any difference in price between the original and exchanged items will either be charged or refunded.

4. Refunds

• Refund Method: Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
• Processing Time: If approved, your refund will be processed within [5-10 business days] and applied to your original payment method.
• Shipping Fees: Original shipping fees are non-refundable unless the return is due to a defect or error on our part.

5. Late or Missing Refunds

• If you have not received a refund after the stated processing time, please check with your bank or credit card provider, as processing times may vary.
• If you’ve completed these steps and still have not received your refund, contact us at info@skypace.in or +91 6900993447for assistance.

6. Return Policy for Gifts

• If the item was marked as a gift when purchased and shipped directly to you, you may receive a store credit for the return value once the item is received.

7. Contact Us

If you have any questions about our Returns & Refunds Policy, please reach out to our Customer Service team at:

SKYPACE
info@skypace.in

+91 6900993447